![]() ![]() READ MORE: How to delete negative reviews from your Facebook business page If the negative review was left by a real client and it doesn’t violate Google’s review policy, your only option is to respond to it. Talk to your employees to ensure someone remembers the client or incidentĭo you have the call or email history for this individual? Can any of your employees remember the incident? Make sure the review is for your company and not mistakenly for anotherĭo they mention your services or location? Is the review completely off-topic and/or nonsense?Ĥ. Confirm whether they’re in your client databaseĭoes your name look familiar or can you find it in your CRM?ģ. Check out their review profile to see if it looks legitimateĭo they have a profile photo? Is their full name listed?Ģ. If the review doesn’t go against Google’s review policy, you need to figure out if it was left by a real person who used your services. Since Google will review any post flagged for violating its policy, it can take anywhere from 24 hours to three weeks to get one removed. A conflict of interest, like reviews from former employees or competitors.Dangerous, such as threats of violence or harassment.Inappropriate or that contain offensive language or explicit content.Off-topic or unrelated to your business. ![]() This includes reviews that are considered: If the review goes against Google’s review policy, it should be flagged. Which option you choose depends on the type of review you received. ![]()
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